Beautiful Garden Privacy Policy for Customers
This Privacy Policy explains how Beautiful Garden collects, uses, stores, and protects personal data of its customers in the service area. It also explains your rights under the General Data Protection Regulation and how you can exercise them. By using Beautiful Garden services, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Beautiful Garden customers in our service area who use our gardening, landscaping, maintenance, or related services, whether these are requested online, by post, or in person. For the purposes of the General Data Protection Regulation, Beautiful Garden is the data controller and is responsible for deciding how and why your personal data is processed.
Types of Personal Data We Collect
Beautiful Garden collects and processes only the personal data that is relevant and necessary for providing our services and managing our customer relationships. Depending on how you interact with us, we may collect the following categories of personal data:
Identification and contact information: name, title, postal address, billing address, and any other address you provide to us, as well as contact details such as username for any account you create.
Service and contract information: records of services you have requested or purchased, details of your garden or property relevant to our work, notes on site visits, quotes, contracts, invoices, and payment records.
Payment and transaction information: payment method details, partial payment identifiers where required for accounting and fraud prevention, transaction dates and amounts, and related billing information. We do not store full payment card numbers where a payment processor handles these on our behalf.
Communication information: your correspondence with us and our correspondence with you, including enquiries, feedback, complaints, and any messages related to orders or service appointments.
Technical and usage information: limited technical data relating to your use of our website or online booking tools, such as date and time of access, basic device and browser details, and pages visited, where this is necessary to operate and secure our services.
Purposes and Lawful Bases for Processing
Beautiful Garden processes your personal data only when there is a lawful basis to do so. For each type of processing we rely on one or more of the following legal grounds:
Performance of a contract: We process your personal data to enter into and perform our contract with you. This includes handling enquiries, preparing and sending quotes, scheduling and delivering gardening and landscaping services, managing your account, processing payments, and providing customer support.
Compliance with legal obligations: We may process your data to comply with legal and regulatory requirements, such as maintaining financial and tax records, responding to lawful requests from public authorities, and meeting health and safety obligations.
Legitimate interests: We may process your personal data where this is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, maintaining accurate business records, preventing fraud or misuse of our services, protecting our property and staff, and analysing service usage to improve the quality and efficiency of our work.
Consent: In certain cases we may rely on your consent, for example when you choose to receive marketing communications about Beautiful Garden services. Where we rely on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing that took place before your withdrawal.
Data Retention
Beautiful Garden retains personal data only for as long as necessary for the purposes for which it was collected, or as required under applicable laws and regulations. We apply the following general retention principles:
Customer and contract records: We typically retain your customer account information, service history, contracts, and associated documentation for the duration of the customer relationship and for a reasonable period afterwards, taking into account limitation periods for legal claims and obligations to maintain accounting records.
Financial and transaction data: We keep invoices, payment records, and related financial documents for the period required by tax and accounting laws. After this period, the data is securely deleted or anonymised where possible.
Communications: Correspondence and other communications with you are retained for as long as needed to handle your enquiry, manage our relationship with you, and demonstrate how we have handled any requests or complaints, and then for a limited period thereafter.
Technical and usage information: Information collected for security, maintenance, and improvement of our online services is kept for a period that allows us to analyse and improve performance, detect security incidents, and prevent misuse, after which it is deleted or anonymised.
Use of Data Processors
Beautiful Garden may engage carefully selected third party service providers who process personal data on our behalf for specific purposes. These providers act as data processors and are contractually required to handle personal data in accordance with this Privacy Policy, applicable data protection laws, and our instructions.
We may use processors for the following types of services: payment processing and financial clearing, accounting and bookkeeping support, information technology hosting and maintenance, customer management tools, appointment scheduling systems, and external professional advisers where needed.
Where a processor is involved, we remain responsible for the processing and ensure that appropriate technical and organisational measures are in place to protect your personal data.
Data Sharing and International Transfers
Beautiful Garden does not sell your personal data. We may share your data with third parties only where it is lawful and necessary, such as with our data processors, professional advisers, insurers, or public authorities when we are legally required to do so.
If personal data is transferred to a country outside the European Economic Area, we will ensure that an adequate level of protection is in place in accordance with data protection laws. This may include using standard contractual clauses approved by relevant authorities or relying on an adequacy decision where applicable.
Data Security
Beautiful Garden takes appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and processors who need it for their work, maintaining reasonable physical and electronic safeguards, and reviewing our security measures on a regular basis.
Your Rights Under the GDPR
As a Beautiful Garden customer in our service area, you have a number of rights with respect to your personal data, subject to the conditions and limitations set out in the General Data Protection Regulation and applicable national laws.
Right of access: You have the right to request confirmation as to whether we process personal data about you and, if so, to obtain a copy of that data together with information about how we use it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you be corrected or updated.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example when the data is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal ground for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific cases, such as when you contest the accuracy of the data or have objected to processing based on legitimate interests.
Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and to have that data transmitted to another controller where technically feasible.
Right to object: You have the right to object to the processing of your personal data based on our legitimate interests, including profiling related to those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is needed for the establishment, exercise, or defence of legal claims.
Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal but may affect our ability to provide certain services.
Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. You may do so in the country where you live, where you work, or where the alleged infringement took place.
Changes to This Privacy Policy
Beautiful Garden may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the revised Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
