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Privacy Policy

Our company remain committed to respecting and protecting users’ privacy.

Coupled with the Terms and Conditions of our Services on the website, our policy details the methods of processing and collecting all personal data. We advise you read this page in order to better understand the practices and approaches we take regarding your personal data.

As mentioned in the Data Protection Act 1998 (the Act), the data controller in this instance is beautifulgarden.org.uk.

Information collected

The following examples of data may be collected and processed by us:

1.1 Data provided during the completion of forms on our website and/or app, including instances of downloading the app, making an enquiry about bookings through the site, the use of the app and/or email, when additional services are requested, or when problems are reported. During these instances, names, e-mail addresses, addresses, and phone numbers, as well as usernames, passwords, age, registration data, credit card and other financial data, household details, business details, or pet information, as well as photographs of your property may be collected.

1.2 Times when you make contact with us, a record may be kept.

1.3 Occasionally, we will ask you to complete a non-obligatory research survey.

1.4 Users of both the site and the app may find that technical information is automatically collected. This can include information about the device used, mobile network data, operating systems of mobile devices, browsers and the time zone.

1.5 Data regarding your computer may be collected. This can include the operating system, the IP address, and browser information, for the purposes of system administration, and to converse with our various advertisers. None of this data identifies individuals.

1.6 Details regarding the use of the app or visits paid to the site, including date regarding traffic, locations, accessed resources, and weblogs, which are required for the purposes of billing.

1.7 GPS data and other information regarding location may be accessed by the app in order to provide location relevant experiences and to determine the current location of the user.

1.8 Our close working relationship with third parties means we may receive occasional information from them about you.


Welcome to our cookie policy page for our gardening site. This page will provide you with important information about the use of cookies on our site and how they enhance your browsing experience. By using our site, you agree to the use of cookies as outlined in this policy.

What are cookies?

Cookies are small pieces of data that are stored on your computer or mobile device when you browse the internet. They are used to remember your preferences, analyze your site usage, and provide customized content to you based on your interests.

Why we use cookies

At our gardening site, we use cookies to improve your overall browsing experience. These cookies allow us to remember your preferences, such as language preferences and geographical location, so that we can tailor our content to suit your needs. We also use cookies to collect data about your browsing habits on our site, which helps us analyze traffic and improve our site's functionality.

Types of cookies we use

There are different types of cookies that we use on our site, including:

1. Necessary cookies: These cookies are essential for the basic functioning of our site. They allow you to navigate the site, use its features, and access secure areas.

2. Analytics cookies: These cookies collect information about your browsing behavior on our site.

We use cookies on our site to distinguish users from one another. This is designed to provide the best experience possible.
Storing of data:

1.9 Data collected by us may be transferred and stored in destinations in the EEA, the European Economic Area. Staff working outside this area may also process the data on behalf of our suppliers, during the booking processing, payments information, and the provision of support services. You agree to this data being stored, processed and transferred by submitting personal information.

1.10 We store all data on secure servers. SSL encryption is used for credit card details and you remain responsible for maintaining the confidentiality of your passwords.

1.11 Internet data transmission is never truly secure. While we go to great lengths to protect your data, we are not able to guarantee the security of said information that is transmitted to our website; you undertake such transmission at your own risk. 

Information usage

1.12 Your information is used by us too:

1.12.1 Improve the presentation of our content on the site and app for both your computer and Device.

1.12.2 Organise booking enquiries and arrange provision of services.

1.12.3 Fulfil contract obligations for customers.

1.12.4 Allow customers to participate in interactive service features.

1.12.5 Provide notifications about alterations to the site, app or services.

1.12.6 To provide customers, or allow certain third parties to provide, information regarding services or goods that may be of interest to you. It is possible to opt out of receiving these messages at any point using the contact details below.

1.13 We may share information with our service provider, including:

1.13.1 names, addresses and contact information;

1.13.2 Information about customers’ property, services required, and photographs they provide;

1.13.3 The quote we have provided that is non-binding;

1.13.4 Customers’ payment details.

Information disclosure

1.14 It is possible that we will disclose customers’ personal data to any member of our group, as explained in section 1159 of the UK Companies Act 2006.

1.15 Disclosure to third-parties:

1.15.1 Should any business or assets be bought or sold, we might disclose information to any potential buyer or seller.

1.15.2 Should Beautiful Garden or its assets be acquired by third parties, any personal data regarding customers will be considered one of the transferred assets.

1.15.3 Should we feel the need to disclose or share your data in order to comply with legal obligations, enforce the terms of use of our website or the terms and conditions of supply and similar agreements; or to protect the property, rights or safety of Beautiful Garden, customers, or other parties. This can include the exchanging information with companies/organisations for the purpose of credit risk reduction and fraud protection.

What are your rights?

1.16 You reserve the right to refuse our processing of your personal information and date for the purposes of marketing.

1.17 The Act ensures you maintain the right to access our information about you.

Links to third-party websites

The site we operate may make use of links to and from affiliate websites and our partner network. Should you choose to follow these links, it should be noted that these websites have separate privacy politics and we accept no liability or responsibility for their use.

Privacy policy changes

This paged is where any changes to privacy policies will be posted, as well as an e-mail which will be sent to customers when appropriate.
We can be reached with comments, questions, and requests pertaining to this privacy policy using our e-mail or our telephone number 020 3743 9200.